Financial Coordinator

Short Description

The financial coordinator helps you navigate the costs of dialysis, including insurance coverage, assistance programs, and billing questions. They work to reduce your out-of-pocket expenses and connect you to available financial resources.

Main Priorities

• Verify insurance coverage for dialysis treatments, lab work, and medications.
• Explain Medicare, Medicaid, and private insurance benefits.
• Assist with applications for financial aid programs and grants.
• Resolve billing errors and coordinate payment plans if needed.

Issues They Work With

• Understanding your insurance benefits and what’s covered.
• Questions about Medicare eligibility for dialysis patients.
• Applying for medication assistance or copay help.
• Addressing unexpected or incorrect bills from the clinic.

When to Go to Them

• If you receive a bill you don’t understand.
• Before starting a new insurance plan to check dialysis coverage.
• When you lose insurance or have a major change in your coverage.
• If you need help applying for financial assistance programs.

What They Don’t Handle (Boundaries)

• Changing your dialysis prescription or treatment schedule.
• Approving medical procedures — that requires your nephrologist’s order.
• Arranging transportation or non-financial services — that’s handled by the social worker or patient services coordinator.