Patient Services Coordinator (Receptionist)

Short Description

The patient services coordinator is the first point of contact when you arrive at the clinic. They manage check-ins, scheduling, and communication, and may help arrange travel to other units if needed.

Main Priorities

• Greet and check in patients for each treatment.
• Manage the dialysis schedule and appointment changes.
• Coordinate patient transfers to other units when necessary.
• Relay messages between patients and clinical staff.

Issues They Work With

• Scheduling or rescheduling dialysis treatments.
• Arranging travel or transportation to a different dialysis unit.
• Updating your contact or emergency information.
• Communicating non-urgent messages to nurses, social workers, or other staff.

When to Go to Them

• If you need to change your appointment time or date.
• When you need help arranging dialysis at another location.
• To update personal or emergency contact information.
• For general questions about clinic hours or policies.

What They Don’t Handle (Boundaries)

• Making medical decisions or adjusting your dialysis prescription.
• Resolving clinical concerns — those go to the nurse, floor supervisor, or nephrologist.
• Managing insurance or billing questions — those go to the financial coordinator.